Terms and Conditions

1. Services Provided

Sparklean Home offers residential and commercial cleaning services, including regular cleans, deep cleans, move-in/move-out cleans and specialised services such as steam cleaning or air purifier hire

We reserve the right to decline any cleaning job that we consider hazardous, inappropriate or outside our scope

2. Bookings & Access

  • All bookings must be confirmed via phone, email or text message

  • It is the client’s responsibility to ensure our team has access to the property at the scheduled time

  • If access is not provided and we are unable to complete the job a 100% no-show fee will apply

3. Pricing & Payment

  • Payment is due on the day of service unless prior arrangements have been made

A late payment fee of $25 applies if payment has not been made on the same day of completions

  • Annual price review

All service fees are subject to a standard annual price review in June each year.      Any adjustments to pricing will take effect from 1 July and clients will be notified in    advance of any changes

  • Cleaning of specialised areas such as oven, windows or any work that require extra tools that are not usually used from our cleaning team, are not included in any clean package. These services are provided at an additional cost and must be requested at the time of booking prior to the service. Please send a request for prices

4. Cancellations & Rescheduling

  • A minimum of 72 hours notice is required to cancel or reschedule a booking

  • Less than 48 hours before booking 50% of the booked clean will be charged

  • Cancellations made less than 24 hours in will incur a 100% cancellation fee

5. Satisfaction Guarantee

If you are not satisfied with the service, please notify us within 24 hours  of your booked service. We will return to re-clean the area of concern. No refunds are provided.

6. Damage or Breakage

  • Our cleaning professionals always take extra time and care whilst servicing your homes. If there is a breakage or loss during your cleaning, notification of such an event must be made to us within 48 hours of service, by email only. Please provide us with a photo and proof that it was caused by one of our cleaners and an estimate of the damages. Once we receive the notification, we will try our best to repair or replace the broken, damaged or lost item, if this is a reasonable claim.

  • Sparklean Home is not responsible for breakage due to normal wear and tear,  deterioration caused by age, or damage caused by improper assembly,   construction, or mounting of an item. Please inform us immediately if any items in  your home require this attention

7. Client Obligations

  • Please ensure areas to be cleaned are accessible, free from clutter, and safe for our team

  • We do not handle pet waste, biohazards, old, hoarding situations or pest infestations

  • Sparklean Home reserves the right to refuse service if the environment is unsafe or unsanitary

8. Safety

Due to safety concerns, we do not move and/or lift heavy items nor do we clean high-reach areas (more than 2 step ladder). If you would like us to clean behind large appliances or furniture please move them before our arrival

9.Weather

We reserve the right to cancel or reschedule jobs in the event of severe weather. We may determine that it is not safe to travel or perform work during this time, therefore, we may need to cancel or reschedule your service. We are not liable for any outcome in this event

10. Unpredictable events

We reserve the right to cancel/reschedule any services in the event of any unpredictable events. Such events may include car accidents, traffic blocks, health & family emergencies, etc. These events are uncontrollable and may lead to us cancelling or rescheduling your service. We are not liable for any outcome in this event

11. Surface Sensivity  & material disclosure

It is the client’s responsibility to notify us prior to the cleaning if the property contains any of the following materials:

Natural stone surfaces (e.g. marble, granite, limestone, polished concrete, terrazzo)

Porous or delicate benchtops (including Caesarstone, engineered stone, matte-finish materials)

Waxed, oiled, or untreated wooden floors or furniture

Delicate or antique finishes, appliances, or fittings

Failure to disclose these materials may result in permanent surface marks, dullness, or corrosion, even when natural products are used. Sparklean Home does not accept liability for damage to any surface or fixture that is sensitive and was not disclosed prior to service

12. Specifiy requirements prior service

Clients are required to provide detailed information about specific cleaning needs or challenges in their home (e.g., excessive pet hair, high levels of dirt or grime) prior to service. This will allow us to allocate sufficient time and resources. Failure to provide this information may result in incomplete cleaning of certain areas due to time constraints

13.Arrival time

Please be aware that we provide an arrival window of 30min to allow us to deal with the unpredictability of traffic, parking and other surprises. If our team happens to be running late to your appointment, don’t worry we will notify you as soon as possible

14. Insurance & Liability

Sparklean Home is fully insured

15. Privacy

We respect your privacy and will never share your personal information without your consent. Client information is used solely for providing and improving our services.

16. Changes to terms and conditions

We may update these terms and conditions at any time. Clients will be notified of significant changes prior to their next booking