At Sparklean Home, we provide a premium, detail-focused cleaning experience built on trust, consistency, and respect for your home. By booking with us, you agree to the following terms:

Cancellations & Changes

We require a minimum of 48 hours’ notice for any changes or rescheduling.

Cancellations made within 24 hours of the scheduled service will incur a 100% service fee, as this time has been exclusively reserved for you.

Payment and pricing

Payment is due in full on the day of service unless otherwise agreed in writing. A $25 late payment fee applies to overdue invoices.

An annual price adjustment of 5% will be applied each year, effective 1 July.

Clients must provide a minimum of one month’s written notice if cleaning service are no longer required after this date.

Access to Property

Clients must ensure timely access to the property at the scheduled service time.

Failure to provide access will result in a 100% service fee being charged, as the booking cannot be completed.

Service Standard

We are committed to delivering a high-quality, detail-oriented clean. If you have any concerns, please contact us within 24 hours so we can resolve them promptly.

Care & Responsibility

While all care is taken, we are not responsible for pre-existing damage, wear and tear, or items not properly secured before service.

Right to Refuse Service

We reserve the right to refuse or discontinue service if conditions are unsafe or unsuitable for our team.