At Sparklean Home, we are committed to protecting your privacy and handling your personal information in a safe, secure, and transparent manner in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website and services.

1. Information We Collect

We may collect personal information including, but not limited to:

    •    Full name

    •    Phone number

    •    Email address

    •    Residential address

    •    Details relating to your cleaning service request or booking

This information is collected when you:

    •    Submit a contact or quote form

    •    Make a booking

    •    Communicate with us directly via phone, email, or online forms

2. How We Use Your Information

We collect your information to:

    •    Provide and manage our cleaning services

    •    Respond to enquiries and provide accurate quotes

    •    Schedule, confirm, and manage bookings

    •    Process payments and invoices

    •    Improve our services and customer experience

We will only use your personal information for the purpose for which it was collected, unless otherwise required or permitted by law.

3. Disclosure of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party service providers where necessary to operate our business (such as payment processors or booking systems), and only to the extent required.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website performance. You may disable cookies through your browser settings, however this may affect website functionality.

6. Access & Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete.

7. Your Consent

By using our website and submitting your information, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.